Contact
The provider's identification details and the addresses for complaints, withdrawal statements and personal-data matters.
Provider
- Name
- Geokolica
Email address
We reply on business days. Please never send payment card details or passwords — we never ask for them.
Complaints
Send a complaint about the service, or about a report not conforming to the contract, to the email address above. Please include:
- contact details (the email address used for the purchase),
- a description of the problem,
- the address the report covered and the purchase date.
We consider complaints within 14 days of receipt and reply to the same email address. No reply within that period means the complaint is upheld. See §8 of the Terms of Service.
Withdrawal from the contract
A withdrawal statement sent to the email address above before the 14 days elapse is sufficient. Note: for a report the right of withdrawal ends once it is made available, if you requested performance to begin and acknowledged that at checkout — see §7 of the Terms of Service.
Personal data
Personal-data matters — access, rectification, erasure, objection — go to the same email address. You also have the right to complain to the President of the Personal Data Protection Office (UODO), ul. Stawki 2, 00-193 Warsaw, Poland.