Terms of Service

§1 Definitions

Terms used in these Terms of Service mean:

1. Provider — Geokolica, a natural person conducting unregistered business activity (działalność nierejestrowana) within the meaning of art. 5 of the Polish Entrepreneurs' Law (Prawo przedsiębiorców), supplying electronic services in the Service; identification data and the correspondence address are given on the Contact page. The fact that this activity is not subject to registration in CEIDG does not limit a Consumer's rights in any way — towards a Consumer the Provider is an entrepreneur within the meaning of art. 43(1) of the Civil Code and applies the Polish Consumer Rights Act in full.
2. Service — the “Geokolica” website operated by the Provider.
3. User — any person using the Service.
4. Consumer — a natural person entering into a legal transaction with the Provider that is not directly connected with their business or professional activity (art. 22¹ of the Polish Civil Code).
5. Sole trader treated as a consumer — a natural person entering into a contract directly connected with their business activity where that contract is not of a professional character for them, as follows in particular from the subject of their business disclosed in CEIDG. Provisions on Consumers apply to them to the extent set out in art. 7aa and art. 38a of the Consumer Rights Act and in art. 385⁵ of the Civil Code.
6. Map — the free, publicly available layer of the Service presenting neighbourhood scores on a map.
7. Matchmaker — the feature that lets a User weight criteria and receive a ranking of neighbourhoods; full results require a purchased Report.
8. Report — paid Digital Content: an electronic report on a User-supplied address, available in the Service and as a PDF download.
9. Digital Content — data produced and supplied in digital form within the meaning of art. 2(5) of the Polish Consumer Rights Act, in particular the Report.
10. Score — a 0–100 figure expressing a neighbourhood’s position relative to other neighbourhoods of the same city; it is not an official classification or an appraiser’s opinion.

§2 General provisions

These Terms set out the rules for using the Service, including how contracts for the supply of Digital Content are concluded and terminated, and the complaints procedure.

The Terms are made available free of charge before a contract is concluded, in a form allowing them to be obtained, reproduced and stored (art. 8(1)(1) of the Polish Act on the Provision of Electronic Services).

Using the Service requires an internet-connected device, a current browser with JavaScript enabled and — for paid services — a working email address.

Users must not supply unlawful content or interfere with the operation of the Service, including by automated bulk extraction of data.

Scores and Reports are informational and indicative only. The Service supplies automatically processed public data — it PROVIDES NO ADVISORY SERVICES of any kind. Scores and Reports are not advice, a property valuation, an appraiser’s opinion, an environmental assessment, or legal, tax or investment advice. The Provider does not analyse any particular User’s situation or needs and makes no recommendations — the Report for a given address is identical no matter who orders it. Any purchase or rental decision is the User’s own responsibility.

§3 Services offered

The Provider supplies the following services:

1. Free services — access to the Map, address search, neighbourhood preview, the public neighbourhood information pages, and basic use of the Matchmaker (the count of matching neighbourhoods). No account is required.
2. Report (PLN 29, one-off) — Digital Content covering six criteria for a given address together with the underlying evidence (nearest schools, services, green and blue space, air-quality station, noise, transaction prices), available at an individual URL in the Service and as a PDF download.
3. Environmental risk report on EkoRisk.pl — included in the price of the Report. The Provider operates both services. After purchase the User receives a link to claim the second Report for the same address at no extra charge; the link is valid for 30 days from the date of purchase. The arrangement is reciprocal: buying a Report on EkoRisk.pl includes the Report in the Service on the same terms. Withdrawal from the contract or a refund of the payment extinguishes the entitlement to the second Report, unless it has already been claimed.

§4 User account

Creating an account is free and is done by supplying an email address and following a single-use sign-in link sent to it. The Service does not use passwords.

Claiming the Report included in a purchase made on EkoRisk.pl (§3(3)) is equivalent to creating an account for the email address given at that purchase; this section applies to that account.

The account contract is concluded for an indefinite period. A User may delete the account at any time in the account panel; deletion terminates that contract with immediate effect.

Deleting an account does not delete accounting documents, which the Provider is required to retain for 5 years counted from the end of the calendar year in which the tax payment fell due (art. 86 § 1 of the Tax Ordinance).

§5 Conclusion of contract and payment

A contract to supply Digital Content is concluded on the following terms:

1. A Report is ordered by supplying an address and an email address, accepting these Terms, making the declarations required by §7, and paying. The contract is concluded when payment is confirmed.
2. Prices shown in the Service are total prices in Polish złoty. The Provider is exempt from VAT (art. 113(1) of the VAT Act), so no VAT and no other charge is added. The price shown before ordering is the final price.
3. Payments are handled by external payment providers. The Provider does not store payment card data.
4. On request the Provider issues a receipt (rachunek). It is supplied electronically, to which the User consents by placing the order.

§6 Performance

A Report is generated automatically and made available immediately after payment is confirmed, usually within a few minutes. A link is sent to the supplied email address and — for signed-in Users — is available in the report archive.

A Report is a frozen snapshot of the data as at the moment it was generated. Later updates to the source data do not change an already-issued Report; the date it was produced is stated in it.

Each Report runs its own access period: 90 days from the day the Report is purchased in the Service, and 90 days from the day the second Report is claimed on EkoRisk.pl. A PDF downloaded within that period is kept by the User with no time limit — we recommend downloading it immediately after purchase. After 90 days the Report can be generated again for the same address against current data.

§7 Right of withdrawal

A Consumer, and a sole trader treated as a consumer, may withdraw from a distance contract within 14 days without giving a reason (art. 27 of the Consumer Rights Act). A statement sent to the Provider’s email address before the deadline is sufficient.

EXCEPTION FOR REPORTS. A Report is Digital Content not supplied on a tangible medium. Under art. 38(1)(13) of the Consumer Rights Act the right of withdrawal does NOT apply where performance began with the Consumer’s express prior consent, after they were informed that they would thereby lose that right, they acknowledged it, AND the Provider gave the Consumer confirmation of the concluded contract on a durable medium (art. 21(1) of the Consumer Rights Act). We take both declarations in the order form as separate, non-pre-ticked statements — without them the order cannot be placed. The confirmation, reproducing both declarations, is sent to the given email address without delay after the contract is concluded. Making both declarations is a condition of ordering a Report; a User who does not wish to lose the withdrawal right can decline to place the order.

§8 Complaints

Complaints about the services, including Digital Content not conforming to the contract, should be sent to the Provider’s email address given on the Contact page.

Complaints concerning the second Report (§3(3)) may be sent either to the address given on the Contact page or to the EkoRisk.pl contact address — both services are operated by the same Provider.

A complaint should include contact details, a description of the problem and — where relevant — the address the Report concerned and the purchase date.

The Provider considers a complaint within 14 days of receipt and replies to the same email address. Failure to reply within that period means the complaint is upheld.

Where Digital Content does not conform to the contract, a Consumer has the rights set out in chapter 5b of the Consumer Rights Act, including bringing the content into conformity and, failing that, a price reduction or withdrawal.

The Provider is liable for a non-conformity of the Report existing at the moment of supply and revealed within two years of it, and — for digital services supplied continuously — for a non-conformity revealed during the period in which they were to be supplied (art. 43j of the Consumer Rights Act).

Sums due following a price reduction or withdrawal are refunded without delay and no later than 14 days from receipt of the Consumer's statement, using the same means of payment (art. 43m(5)-(6) of the Consumer Rights Act).

If the Provider fails to supply the Digital Content without delay after the contract is concluded, the Consumer calls on the Provider to supply it; if that call is ineffective, the Consumer may withdraw (art. 43i of the Consumer Rights Act).

§9 Liability and the nature of the data

The Service presents and processes data from public registers and open data sets. The sources, their licences, update dates and limitations are described on the Data sources page, and how Scores are calculated on the Methodology page.

A Score is the result of comparing a neighbourhood with other neighbourhoods of the same city. A Score of 100 means the best result in that city — not an absolute value and not compliance with any standard.

The Provider takes due care that data is current and correctly processed. Towards a Consumer the Provider is liable for the conformity of the Digital Content with the contract under chapter 5b of the Consumer Rights Act; that liability is neither excluded nor limited by the data originating from third parties. Towards Users who are not Consumers, liability for errors, gaps or staleness in third-party source data is excluded. Where data is missing the Service states “no data” rather than estimating a value.

The Provider is not liable for financial decisions taken by a User on the basis of a Score or Report. This limitation does not exclude or limit liability to the extent that mandatory law does not permit, in particular liability towards Consumers.

§10 Intellectual property

The Service, its layout, software and manner of presenting data are legally protected and belong to the Provider.

A purchased Report may be downloaded, printed and used for the User’s own purposes, including showing it to advisers involved in their transaction. Reselling a Report or publishing it in full is not permitted.

Source data remains the property of its holders and is used under their licence terms, including the Open Database License (ODbL) for OpenStreetMap data and Creative Commons licences for public-sector data. Required attribution is shown with each data layer and on the Data sources page.

§11 Personal data

The Provider is the controller of personal data. The processing rules, legal bases, retention periods, the list of processors and data-subject rights are described in the Privacy Policy.

The Service uses cookies strictly necessary for it to work and — only with the User's consent — Google Analytics 4 analytics cookies. Details, including how to withdraw consent, are given in the Cookie notice.

§12 Out-of-court dispute resolution

A Consumer may use out-of-court complaint and redress procedures, in particular mediation at the regional Trade Inspection authorities, permanent consumer arbitration courts, and the assistance of the district (municipal) consumer ombudsman.

The register of authorised bodies is kept by the President of UOKiK: https://polubowne.uokik.gov.pl/

The EU online dispute resolution (ODR) platform was shut down on 20 July 2025 under Regulation (EU) 2024/3228 and is no longer available. For cross-border disputes a Consumer may turn to the European Consumer Centre: https://konsument.gov.pl

Using these procedures is voluntary and does not remove the right to pursue claims in court.

§13 Changes to the Terms and final provisions

The Provider may amend these Terms for good cause, in particular a change in law, in the scope of the services or in how they are supplied.

Users holding an account or active paid access are notified by email at least 14 days before a change takes effect. A User who does not accept the change may terminate the account contract with immediate effect before that date. Services ordered before a change takes effect — including access periods already paid for — remain governed by the Terms as they stood on the day of the order, including where that service is no longer offered.

Orders placed before a change takes effect are governed by the previous version of the Terms.

Matters not covered here are governed by Polish law, in particular the Civil Code, the Consumer Rights Act and the Act on the Provision of Electronic Services. The choice of Polish law does not deprive a Consumer of the protection of mandatory rules of the law of their habitual residence.

These Terms are published in a Polish, an English and a Russian version. In case of divergence between the language versions, the version in the language in which the contract was concluded governs. This does not limit the protection a Consumer enjoys under mandatory provisions of law.